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Search:
  • About Airangel
    • About
    • Blog
    • Careers
  • Products
    • CaptivnetGuest WiFi Experience, Security and Compliance
      • Hotels
      • MDU Wi-Fi Manager
      • Legacy Residential
    • MDU Wi-Fi Manager
    • Next Generation HotspotA friction-less, portal-less way to access your secure guest network
    • DataloomDrive Continuous Improvement
  • Services
    • Residential Wi-Fi Management
    • Guest Experience Management
    • Wireless Network Management
    • Next Generation Hotspot
    • Network & Performance Analysis
    • Partner Programme
  • Trust & Security
    • Trust
  • Contact Us

Author Archives: Chris Joinson

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How can WiFi Analytics Transform your Business?

Airangel ThinksBy Chris JoinsonFebruary 15, 2018

Given a magic lamp, most of those working in the commerce and hospitality sectors would wish for 1) more wishes, 2) unlimited funds and 3) total understanding of both their existing customers and passing trade. Of course, we know that magic lamps aren’t real, but what if we told you…

The Importance of Guest Satisfaction Surveys, and how WiFi Can Help

Airangel ThinksBy Chris JoinsonFebruary 15, 2018

Wherever there are customers being served, there are opinions being generated. They’re judging your quality, service, efficiency and reliability on a moment by moment basis, and divining these opinions can be the difference between retaining or losing a customer.

Optimising operational efficiencies with WiFi

Airangel ThinksBy Chris JoinsonFebruary 13, 2018

According to the IPA, adults now spend up to eight hours a day online, so it’s no surprise that free, fast and reliable access to your hotel’s WiFi has become as much of a pre-requisite for your guests as fluffy towels or room service. But beyond your guests’ online viewing…

Three ways WiFi can help guests leave a glowing customer review

Airangel ThinksBy Chris JoinsonFebruary 5, 2018

There was once a time when all you needed to do was provide free WiFi and you’d have a bunch of happy customers. However, consumer expectations are quick to change and an online review of your hotel could today include how easy it is to sign up to your WiFi,…

Three ways to make guest WiFi pay for itself

Airangel ThinksBy Chris JoinsonJanuary 19, 2018

Believe it or not, a visitor’s experience of a venue can quickly turn into a bad one if they discover they have problems connecting to the guest WiFi or worse still, there is no free guest WiFi. According to Travel Trends Today, guests overwhelmingly see WiFi as “no longer a…

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