Guests’ standards have gone up, and hotels don’t really have a choice but to comply with the new demands so that they don’t lose valuable clients. A few years ago, this would have been considered a commodity, but today you’re expected to provide guest WiFi, since many would simply refuse to…
The way customers view businesses has changed in recent times. One of the reasons behind this is the fact that now, because of the internet, it’s much easier to connect with them. The Internet has proven to be a valuable tool to enhance communication, even when the customer is in a…
The new year brings new opportunities and strategies meant to help you better engage with customers and create a better experience for them. That being said, you shouldn’t just throw the tactics you’ve been successfully using until now out the window. In this article, we are going to talk about…
Retailers have been asking this question for some time now. Some may think that it’s not that important or not worth the hassle, but that can’t be further from the truth. Today’s customers aren’t easy to please. They like being connected to their friends wherever they go and having access to information…
A recent string of cyber-attacks have proven that not even the most luxurious hotels are safe from hackers. Moreover, the most expensive hotels seem to be the preferred targets. This has proven that wireless networking, as useful as it is, isn’t necessarily always safe. Let’s take a look at a…