It’s wonderful to see our partner hotels waking up all around the world, it’s pretty clear that those operators who have invested in their technology foundations over recent years are going to be better placed to facilitate the safe return of guests. The post-corona winners will be those who have delivered services on guests own devices by enabling keyless entry, messaging, remote food and drink ordering amongst other things.
It’s pretty easy to imagine all the in-room binders and paper marketing being removed, in-room iPads, the TV remote, finally no phones in the loo?!
The foundation of these great tech-powered guest experiences is a solid network with deeply integrated services to back end systems like PoS and PMS. It’s no good to have online ordering if it’s just going to send an email to a person to process in PoS. Winners will leverage their adaptability to help keep their employees safe, guests happy, and shareholders satisfied.