Raising a ticket, or troubleshooting an issue, has never been easier with Helpdesk; Airangel’s ticket raising, ticket tracking and knowledge base centre.
We understand how frustrating it can be when issues arise. You want the problem to be sorted out as quickly as possible, especially if the issue impacts your guest’s stay. That’s where Helpdesk comes in.
All users of our products & services have the ability to sign up for a Helpdesk account, and we encourage everyone to do so! Once signed in, users have access to our Feature Request and Feedback forums, community discussions, the platform knowledge base and our streamlined ticketing system.
Your first point of call should be the knowledge base. We’ve spent a huge amount of time documenting the platform and detailing how to achieve various actions and answering Frequently Asked Questions. If your issue cannot be rectified using the knowledge base, that’s where the ticketing system comes in.
To raise a ticket; simply log in to the Helpdesk, click ‘New Support Ticket’, select the service that represents your issue, give a description of your issue and attach a file or screenshot if appropriate. After you’ve filled in the required information, hit submit! Once raised, you can also navigate to the ‘Tickets’ tab to see the progress of your ticket.
Head to www.airangel.com/support to log into your Helpdesk instance, or use the links below:
Airangel Direct Support: https://customersupport.airangel.com/support/home
Airangel Partner Support: https://partnersupport.airangel.com/support/home
EMEA Gateway Support: https://emeagateway.airangel.com/support/home
For more information on the Helpdesk, and for help if you’re struggling to access your account, reach out to your Customer Success Manager who will be able to guide you and ensure you’re getting the most out of our various support systems.