To manage the upgrade, the group has enlisted the services of Airangel. One of the UK’s leading enterprise guest WiFi solutions firms, it provides safe and secure WiFi that is easy to deploy, simple to manage and allows guests to get online quickly with the minimum amount of effort.
The investment reinforces the brands’ ongoing commitment to constantly improving the guest experience and to meet the needs of today’s travellers. The updated offering will see improved connectivity and convenience throughout the group’s 33 hotels. Benefits include a faster connection and stronger, more reliable WiFi coverage, designed to ensure less dropout and downtime.
The investment programme began in January 2017 and, so far, 19 properties have undergone a complete upgrade of their wireless offering with the remaining 14 hotels expected to be completed by the end of July.
Iain Cowieson, IT Director at Malmaison Hotel du Vin said, “Our focus has always been on delivering the very best experience for our guests and we believe that connectivity is an important aspect of this. Extending our free WiFi service has enabled us to provide a more seamless and user friendly experience for our guests, whilst helping them to stay connected with their colleagues, friends and family.”
Dean Wilkinson, Chief Executive Officer at Airangel, added, “Malmaison was one of our first customers and we are very proud to have been their chosen partner for guest WiFi solutions over the last decade. We are delighted that Airangel has been chosen once again. We are working closely with the Malmaison team to enable the group to realise their vision of guest satisfaction by providing a good quality, reliable internet connection that puts the guest experience first.”