The trajectory of home broadband has been, quite simply, astonishing. From a rarefied luxury to the ‘fourth utility’, internet in the home has fundamentally changed almost every aspect of our lives. It’s led many to call for broadband connections to be installed and available instantly in all new homes and…
Details
It’s 2018 and, if we’re being honest, there’s little excuse for a hotel not to implement a guest WiFi solution. Whether you’re a large hotel chain or a local B&B, the customer’s expectations have shifted such that not offering free guest WiFi is seen as a serious negative.
Given a magic lamp, most of those working in the commerce and hospitality sectors would wish for 1) more wishes, 2) unlimited funds and 3) total understanding of both their existing customers and passing trade. Of course, we know that magic lamps aren’t real, but what if we told you…
Details
Wherever there are customers being served, there are opinions being generated. They’re judging your quality, service, efficiency and reliability on a moment by moment basis, and divining these opinions can be the difference between retaining or losing a customer.
According to the IPA, adults now spend up to eight hours a day online, so it’s no surprise that free, fast and reliable access to your hotel’s WiFi has become as much of a pre-requisite for your guests as fluffy towels or room service. But beyond your guests’ online viewing…
Details