When it comes to offering WiFi in a retail outlet, there is plenty to consider, from the cost of implementing internet access on a larger scale through to the actual level of custom such a tool is actually likely to attract. Until recently, customer wireless internet access was most commonly offered by businesses in the…
DetailsThe term customer relationship management (or CRM) is fairly self-explanatory and, as one would expect, the process is all about managing the relationship that a business has with its customers. This is not just about offering good customer service, however; it is about meeting and surpassing expectations and ensuring that a brand is viewed in…
DetailsWhile long journeys can become dull, even short ones can be frustrating if individuals cannot do the things they need to. When travelling with a tour operator, customers are likely to want to spend time using the internet, whether to pass the time, to get vital information about where they are staying or to upload…
DetailsAs technologies evolve, cultures change and customers slowly become wise to the same old marketing techniques, businesses need to develop and adapt the way they reach their target demographic. Today, integrating WiFi access into a business’s promotional strategy is becoming increasingly popular. But why? And is such an approach something that can have a marked…
DetailsAirangel August Update What’s new in V0.11 Yesterday we released an update for Genisys, v0.11! In this version there have been a selection of upgrades, changes, features and fixes. [box title=”IMPORTANT – Main menu update” border_width=”1″ border_color=”#00adef” border_style=”solid” bg_color=”#ededed” icon=”list-ul” icon_style=”border” icon_shape=”box” align=”left”]Genisys now has 4 main modules: Create, Manage, Reports and Guests that hold…
DetailsUK workers prefer their local coffee shop (or coffice) and a depressingly high percentage value free WiFi over quality coffee! Since my last blog http://airangelprod.wpengine.com/blog/2014/05/09/coffee-shops-and-wifi/ around 180 new coffee shops have opened, giving remote workers even more places to hide, sorry, work from. According to the recent article in the Telegraph, over 50% of…
DetailsToday we welcome two new Technical Account Managers to the Airangel fold. Michael Pennington is a highly experienced, successful and accomplished technical services manager with background in applications, services, and product development. He has a proven record of helping major enterprises achieve competitive advantage in both the sale and management of IT and telecommunication services.…
DetailsWiFi at The Ritz London | Case Study Delivering exceptional Hospitality WiFi service to guests with Airangel For over a century The Ritz London has been the benchmark by which other hotels are measured. It has been home to the great and the good, the intelligentsia, the glitterati and thousands of discerning guests since 1906 and…
DetailsWiFi is ubiquitous – everyone knows that. But is public WiFi really everywhere? Coffee shops – sure. Shopping centres – check. Airports and Train Stations – you bet. Hotels – of course, but usually at a cost. So what about the hundreds of thousands of people who are working prendre le bateau . From oil platforms to…
DetailsAirangel today welcomed Colin Whelan as Programme Manager, responsible for ensuring we adhere to ISO processes and delivery to our customer’s on time and on budget. Colin brings a wealth of experience in this field, having led ICT programmes in the manufacturing sector (Aerospace and Automotive). We will be introducing Colin to our clients in…
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