With the enforcement of GDPR less than 48 hours away, the hospitality industry has had a big job on its hands to catch up with the changes in requirements. By the very nature of the industry, a Venue wouldn’t want to “duck” the GDPR requirements by excluding EU citizens, and as such, all hoteliers are…
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Warrington 16th May 2018: Airangel reported today that the Company’s Board of Directors has elected Roger Taylor as Chairman.
In October 2017, researchers found something shocking; they discovered a WiFi exploit that affected all modern WiFi networks utilising WPA and WPA2 security encryption.
The trajectory of home broadband has been, quite simply, astonishing. From a rarefied luxury to the ‘fourth utility’, internet in the home has fundamentally changed almost every aspect of our lives. It’s led many to call for broadband connections to be installed and available instantly in all new homes and apartments, much like how mains…
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It’s 2018 and, if we’re being honest, there’s little excuse for a hotel not to implement a guest WiFi solution. Whether you’re a large hotel chain or a local B&B, the customer’s expectations have shifted such that not offering free guest WiFi is seen as a serious negative.
Given a magic lamp, most of those working in the commerce and hospitality sectors would wish for 1) more wishes, 2) unlimited funds and 3) total understanding of both their existing customers and passing trade. Of course, we know that magic lamps aren’t real, but what if we told you that you could make the…
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Wherever there are customers being served, there are opinions being generated. They’re judging your quality, service, efficiency and reliability on a moment by moment basis, and divining these opinions can be the difference between retaining or losing a customer.
According to the IPA, adults now spend up to eight hours a day online, so it’s no surprise that free, fast and reliable access to your hotel’s WiFi has become as much of a pre-requisite for your guests as fluffy towels or room service. But beyond your guests’ online viewing requirements, what benefits to the…
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There was once a time when all you needed to do was provide free WiFi and you’d have a bunch of happy customers. However, consumer expectations are quick to change and an online review of your hotel could today include how easy it is to sign up to your WiFi, how reliable it is, whether…
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Believe it or not, a visitor’s experience of a venue can quickly turn into a bad one if they discover they have problems connecting to the guest WiFi or worse still, there is no free guest WiFi. According to Travel Trends Today, guests overwhelmingly see WiFi as “no longer a luxury but a necessity”, so…
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