It’s 2018 and, if we’re being honest, there’s little excuse for a hotel not to implement a guest WiFi solution. Whether you’re a large hotel chain or a local B&B, the customer’s expectations have shifted such that not offering free guest WiFi is seen as a serious negative.
Given a magic lamp, most of those working in the commerce and hospitality sectors would wish for 1) more wishes, 2) unlimited funds and 3) total understanding of both their existing customers and passing trade. Of course, we know that magic lamps aren’t real, but what if we told you that you could make the…Details
Wherever there are customers being served, there are opinions being generated. They’re judging your quality, service, efficiency and reliability on a moment by moment basis, and divining these opinions can be the difference between retaining or losing a customer.
According to the IPA, adults now spend up to eight hours a day online, so it’s no surprise that free, fast and reliable access to your hotel’s WiFi has become as much of a pre-requisite for your guests as fluffy towels or room service. But beyond your guests’ online viewing requirements, what benefits to the…Details
There was once a time when all you needed to do was provide free WiFi and you’d have a bunch of happy customers. However, consumer expectations are quick to change and an online review of your hotel could today include how easy it is to sign up to your WiFi, how reliable it is, whether…Details
Believe it or not, a visitor’s experience of a venue can quickly turn into a bad one if they discover they have problems connecting to the guest WiFi or worse still, there is no free guest WiFi. According to Travel Trends Today, guests overwhelmingly see WiFi as “no longer a luxury but a necessity”, so…Details
Airangel’s Captivnet platform now available from Exertis Warrington: 12th January 2018 – Airangel has signed an agreement with Exertis, leading distributor of technology products for the B2B, mobile, and retail markets. The agreement will see the addition of Captivnet, Airangel’s latest cloud-based, guest WiFi solution, which includes location based services, advanced customer engagement tools, and…Details
It’s not just food, drink, entertainment and good service that wins over customers. WiFi has become part of ensuring a satisfactory customer experience with 60% of people saying they would be more likely to return to a restaurant if it gave free internet access. While customers might consider WiFi as an added bonus to their…Details
05/01/2018 – Airangel has signed a distribution agreement with leading IT distributor, EET Europarts. The agreement will see the inclusion of Airangel’s Captivnet brand of cloud-based WiFi solutions included in their product portfolio. The Captivnet platform provides guest WiFi access, a suite of automated marketing tools, and an advanced reporting engine; the addition of which, will provide…Details
About Airangel: Airangel have been providing public and guest WiFi solutions for over a decade. From market-leading brands to fast-growing businesses, we manage many millions of internet connections every year. Our aim is to provide safe and secure WiFi that is easy to deploy, simple to manage, and gets people online quickly with the minimum…Details